Refund policy

Refund & Returns Policy

Glizmos is owned and operated by Giruno LTD.

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will work with you to resolve it in accordance with this policy and applicable consumer protection laws.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging where applicable.

To request a return, contact us at support@glizmos.com before sending any item back. We will provide you with return instructions and the appropriate return address.

Items returned without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@glizmos.com with your order information and, where appropriate, photos showing the issue.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Change-of-Mind Returns

If you change your mind about your purchase, please contact us within the applicable return period.

Unless otherwise required by applicable law or stated by us, customers may be responsible for return shipping costs for change-of-mind returns.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons permitted by applicable law.

If a particular product is non-returnable, this will be indicated where appropriate on the product page or communicated before purchase.

This does not affect your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original and return shipping costs will be handled in accordance with this policy and applicable law.

Cancellations

If you need to cancel an order, contact us at support@glizmos.com as soon as possible.

If the order has already been processed or shipped, we may be unable to cancel it, but you may still be eligible to return it after delivery in accordance with this policy and applicable law.

Contact Us

For questions regarding returns or refunds, contact:

Glizmos / Giruno LTD
20–22 Wenlock Road
London, N1 7GU
United Kingdom

Email: support@glizmos.com